Service Manager (H/F)


Are you looking for a new challenge within Service Management? Maybe this job as France Service Manager is for you!

Every time you walk through a store entrance or open your garage door, there is a good chance that ASSA ABLOY Entrance Systems played a part in it being designed,installed, and serviced.

With some 11,000 employees worldwide, we are a leading supplier of automatic entrance solutions and services to clients in more than 120 countries. Our offeringincludes a wide range of automated pedestrian, industrial and residential doors, loading dock equipment, and services.

Follow us for updates on career opportunities. At ASSA ABLOY, you will be part of a dynamic and agile environment, developing innovative solutions to improve ourcustomers’ lives. Joining us means being part of a successful and ever-changing company with many opportunities around the world. Curious to see our open positions? Visit our career site at

ASSA ABLOY Entrance Systems is a division within ASSA ABLOY Group, the global leader in access solutions. ASSA ABLOY Group is a publicly listed Swedish companytraded on the Stockholm Stock Exchange. Currently, the ASSA ABLOY Group has around 48,500 employees and annual sales of about SEK 84 billion.

Every day, ASSA ABLOY help billions of people experience a more open world through innovations that enable safe, secure, and convenient access to physical anddigital places.

Member of the Executive Management Team, the Service Director reports to the Business Unit Manager. He/She is responsible for the BU Service operations and leadsthe service teams, on the field as well as in the office. Responsibility includes order intake for repairs and emergencies, routine maintenance, efficient planning oftechnicians, timely invoicing and monitoring service quality within the whole process.

Directly, he/she manages 6 to 8 people while coordinating indirectly a team of 160-200 headcount.

He/She will support the activity transformations within the coming months & will plenty participates to his/her own perimeter organization. Within this framework, he/shehas a demonstrated ability in building organization while maintaining a great level of engagement among the teams.

Daily responsibilities and challenges are:

• Responsibility for service net sales, margins labor & spare parts, FOPS
• Focus on operations to deliver customer service, maintain and increase portfolio
• Contract management (new-indirect, conversion, portfolio quality)
• Build and lead a strong team to guarantee maximum level of customer service, maintenancequality and service excellence
• Drive the team with efficient service KPIs and hold employees responsible to meet and exceedobjectives, constantly monitors performance and implements corrective actions
• Network with other departments to effiently drive service organization
• Develop team members by coaching, training and work in skill matrix

Knowledge, skills and abilities required:

• 5 years in a service organization in similar role and solid understanding about customer service requirements
• Experienced in working in corporations and matrix structures
• Comfortable with travels throughout the country
• Team-player with high degree of motivation and energy
• Good communication skills and shows leadership

For further information, contact Lucile CHAFFORT,
HR Director : +33 6 03 15 16 34

Let’s open the doors to the future – together!
Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader indoor opening solutions we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOYmeans being part of a fast-moving company with many opportunities.
Would you like to join us in opening doors of the future?